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Privacy Policy

At Haddington Transport Services, LLC (“we,” “our,” or “the Company”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.

1. What We Collect

When you interact with us — through our website, over the phone, by email, or via forms — we may collect the following types of information:

  • Basic contact information: name, email address, phone number

  • Business information: company name, MC/DOT number, authority documents

  • Operational documents: insurance certificates, W-9s, broker agreements

  • Website usage data: cookies, IP addresses, browser type (see Section 6)

We do not knowingly collect data from individuals under the age of 18.

2. How We Use Your Information

We use your information to:

  • Provide dispatching and support services

  • Match you with freight opportunities from brokers or shippers

  • Communicate with you about your loads, schedule, or documents

  • Invoice for services and manage payments

  • Improve our operations and service offerings

3. How We Share Your Information

We only share your information when necessary to perform services you've requested, such as:

  • Sending your authority/insurance documents to brokers or load boards

  • Communicating on your behalf to book loads

We do not sell, rent, or trade your personal information to third parties.

4. Data Security

We take reasonable steps to protect your information from unauthorized access, use, or disclosure. This includes using secure storage tools, encrypted platforms when possible, and limiting access to sensitive information.

However, no system is completely secure. You agree to share information with us at your own risk.

5. Third-Party Services

Our website or services may link to third-party platforms (e.g., Google Forms, load boards, payment processors). We are not responsible for the privacy practices of those sites. Please review their policies before sharing personal information.

6. Cookies and Website Data

We may use basic cookies to track website activity and improve performance. This helps us understand how visitors use our site, but it does not collect personally identifiable information unless you choose to submit it.

7. Your Rights and Choices

You have the right to:

  • Access the information we have about you

  • Request corrections to your information

  • Ask us to delete your data, where legally possible

  • Opt out of marketing or promotional messages at any time

To exercise any of these rights, email us at dispatch@hadserv.us

8. Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we’ll post the revised version on our website with a new effective date. Continued use of our site or services after changes are made constitutes your acceptance of the updated policy.

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